Welcome to CupLuma FAQ section. Here you’ll find answers to the most common questions about our products, orders, and policies.

  1. WHERE DOES CUPLUMA SHIP TO?

We currently ship only within the United States.
International shipping is not available at this time.

  1. HOW LONG DOES SHIPPING TAKE?

After processing (1–3 business days), delivery typically takes:

Standard Shipping: 3–7 business days
Expedited Shipping : 2–4 business days

Delivery times may vary depending on the carrier and location.

  1. WHICH SHIPPING CARRIERS DO YOU USE?

We work with trusted U.S. carriers:

USPS
UPS
FedEx

The carrier is selected based on your address and shipping method.

  1. HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive a confirmation email with a tracking number.
You can use it to track your package directly on the carrier’s website.

  1. CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed quickly. If you need to make changes, please contact us immediately at help@cupluma.com.
Once an order has been shipped, it cannot be changed or canceled.

  1. WHAT IS YOUR RETURN POLICY?

All sales are final.
We do not accept returns or exchanges unless the product is defective or damaged upon arrival.

  1. WHAT IF MY ITEM ARRIVES DAMAGED?

If your item is defective or damaged, please contact us within 7 days of delivery with photos and your order number.
We will review the issue and may offer a replacement or refund.

  1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major payment methods such as:

Credit / Debit Cards

All payments are securely processed through trusted providers.

  1. DO YOU OFFER INTERNATIONAL SHIPPING?

No. At this time, CupLuma only ships within the United States.

  1. HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach us anytime:

Email: help@cupluma.com
Phone: (626) 202-6008
Address: 420 E Newmark Ave, Monterey Park, CA 91755