These Terms and Conditions (“Terms”) govern your use of the CupLuma website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

  1. GENERAL CONDITIONS

By using our website, you confirm that:

You are at least the age of majority in your state of residence
You will use our products for lawful purposes only
You will not attempt to misuse, disrupt, or harm our website or services

We reserve the right to refuse service to anyone at any time for any reason.

  1. PRODUCTS AND SALES

All products sold by CupLuma are considered final sale items.

All sales are one-time transactions
We do not offer returns or exchanges for change of mind
Products are sold “as described” at the time of purchase

Exception: We will only accept responsibility for items that are defective or damaged upon arrival (see Section 5).

  1. PRICING AND AVAILABILITY
    Prices are subject to change without notice
    We reserve the right to modify or discontinue products at any time
    We are not responsible for typographical errors in pricing or product descriptions
  2. ORDER ACCEPTANCE

We reserve the right to:

Cancel or limit any order
Refuse or cancel orders suspected of fraud or unauthorized activity
Verify payment and shipping information before fulfilling orders

If an order is canceled, any payment made will be refunded to the original payment method.

  1. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product, please contact us within 7 days of delivery at help@cupluma.com with:

Order number
Photos of the issue
Description of the defect

We will review the case and may offer a replacement or refund depending on the situation.

  1. LIMITATION OF LIABILITY

CupLuma is not liable for:

Indirect or incidental damages
Delays in shipping or delivery caused by carriers
Improper use of products

All products are provided “as is” unless otherwise stated.

  1. INTELLECTUAL PROPERTY

All content on this website, including logos, images, text, and designs, is the property of CupLuma and may not be used without permission.

  1. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us: