At CupLuma, we take pride in the quality of our products. Please review our Refund and Returns Policy carefully before making a purchase.

  1. ALL SALES ARE FINAL

All products purchased from CupLuma are considered final sale.

We do not accept returns or exchanges for change of mind, preference, or incorrect ordering
Once an order is placed and shipped, it cannot be canceled or modified

  1. EXCEPTIONS – DEFECTIVE OR DAMAGED ITEMS

We only offer refunds or replacements in cases where the product is:

Defective upon arrival
Damaged during shipping
Incorrect item received

To request assistance, you must contact us within 7 days of delivery.

  1. HOW TO REQUEST A REFUND OR REPLACEMENT

If your item qualifies under the exception above, please contact us at:

Email: help@cupluma.com

Include the following information:

Order number
Clear photos or video of the issue
Description of the problem

Our team will review your request and respond as soon as possible.

  1. APPROVAL PROCESS

If your claim is approved, we may offer:

A replacement product at no additional cost, or
A partial or full refund to your original payment method

Refunds are processed through the original payment provider and may take several business days to appear in your account.

  1. NON-REFUNDABLE CASES

We do not provide refunds or replacements in the following cases:

Buyer’s remorse or change of mind
Incorrect shipping address provided by customer
Delayed delivery caused by shipping carriers
Minor packaging damage that does not affect product use

  1. SHIPPING COSTS
    If the issue is confirmed to be our error (defect or wrong item), we will cover replacement shipping costs
    Otherwise, shipping fees are non-refundable
  2. CONTACT US

If you have any questions about this policy, please contact us:

Email: help@cupluma.com
Phone: (626) 202-6008
Address: 420 E Newmark Ave, Monterey Park, CA 91755